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ACCESSIBILITY

  LEGENDS CONCERTS OPERATE AN ‘ACCESS FOR ALL’ POLICY.  

We have a comprehensive policy to look after all of our differently-abled guests.

This includes parking and access assistance for Blue Badge holders, accessible toilets at various locations around the site and a Carer's Ticket policy.

 

If you have any specific questions or needs you would like us to be aware of please email hello@legendsconcerts.co.uk and we will be more than happy to help.

 

  APPLY FOR YOUR CARER'S TICKET BY EMAIL. 

Simply answer the 7 questions below in an email to us, for us to consider your application:

1. Name:

2. Email Address:

3. Your Ticket Reference (this was given when you purchased your tickets):

4. Venue:

5. Let us know if:

       - you will be using a wheelchair

       - you will be using the wheelchair users viewing area

       - you are bringing an assistance dog

6.  Are you requesting a carer's ticket? (please give details why)

7.  Most importantly, please attach your supporting document in your email to us.

  • SUBMITTING SUPPORTING DOCUMENTATION

    All Applications require supporting documentation as evidence of your Access requirements: This is mandatory for applications to be processed.

    Please include one of the following with your application email:

    - PIP (personal independence payment)
    - DLA – care and/or mobility
    - Letter from a medical professional
    - D/deaf or blind registration
    - The Access Card or equivalent with a +1 Icon for PA tickets

     

PLEASE NOTE: Wheelchair User Viewing Area access is limited and may be reviewed case by case.

The viewing area is not a raised platform so may have restricted viewing.

Accessible toilets are available for all disabled users.

EVERYONE
IS WELCOME!

ELIGIBILITY If a customer is unable to attend a concert without the support of a Carer, we will provide an additional Carer's Ticket at a discounted rate of 50%. Please note, all attendees aged 16 or under must be accompanied by a paying adult aged 18 or over at all times, regardless of their Personal Assistance requirements. If an attendee aged 16 or under requires further assistance above and beyond their paying adult supervisor, they may be entitled to apply for a discounted Carer's Ticket. Carer's Ticket applications are assessed on a case by case basis. To apply for our Access Scheme, first purchase a standard ticket. Once you have purchased your ticket, we ask you to contact us by email with your details and supporting documentation for validation of your request. The Carer's Ticket can only be approved by the Administrative team. Please do not buy a ticket for your carer as this will not be refunded. The Carer's Ticket is provided on the expectation that your carer is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an emergency evacuation.

DOCUMENTATION It is mandatory to provide one of the following forms of supporting documentation in your application as evidence of your requirements and for us to grant a Carer's Ticket. Please include a copy of one of the following with your email: PIP (personal independence payment) DLA – care and/or mobility Letter from a medical professional D/deaf or blind registration The Access Card or equivalent with a +1 Icon for Carer's Tickets Please note that any submitted documents are securely destroyed. If you do not have the above evidence, but feel you need assistance to access the festival, please contact us at hello@legendsconcerts.co.uk

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